Shipping policy
Shipping Policy
Processing Time
All products are made to order and fulfilled through our trusted production partners.
Orders are typically processed within 2–5 business days before shipping. During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Estimated Shipping Times
Australia
Estimated delivery: 4–12 business days
New Zealand
Estimated delivery: 5–15 business days
United States
Estimated delivery: 5–10 business days
International
Estimated delivery: 7–20 business days
Please note that shipping times are estimates only and may vary due to carrier delays, customs processing, weather conditions, public holidays, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and products ordered.
Free standard shipping is available for Australian orders over AUD $120.
For Australian orders under AUD $120 and all international orders, shipping charges will be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information (when available).
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.
Please email:
and include:
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Your order number
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A description of the issue
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Clear photos showing the problem
We will review the issue and work to resolve it as quickly as possible.
Lost Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, or your local postal carrier.
If the issue remains unresolved, contact us and we will do our best to assist.
Contact Us
For any shipping-related questions, please contact:
We aim to respond within 1–2 business days.